British tourists deserve an automatic refund for cancelled flights say Government MPs


Rocio Concha, director of Policy and Advocacy at Which? said: “If the Government wants to future-proof the aviation sector it must prioritise restoring trust in travel with reforms that deliver for consumers.

“Consumer trust took a battering during the pandemic as some airlines ignored their obligations on refunds and passengers struggled with confusing restrictions and a dysfunctional travel testing system.

“Which? welcomes the committee’s recommendation for the aviation regulator to be given stronger powers.

“We have long called for the Civil Aviation Authority to be given the power to fine airlines directly, so operators can be held accountable when they flout the law.



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