Passport Office ‘chaos’ – here’s how to claim if you miss out on your summer holiday


Fast track applicants who have lost their holiday

Importantly, HM Passport Office may reimburse customers for the partial loss of their holiday, though a full refund is unlikely.

Paul explained that this is done on a percentage basis, which takes into account the number of days lost, and any extra costs incurred, for example, rearranging flights.

He said: “If you have paid for the enhanced services, and you miss your trip because of a failure by the passport office, then customers may be entitled to claim the cost of their holiday.

“In extreme cases, disappointed customers can claim compensation for distress, typically between £200 and £300, but this can be up to a maximum of £500.”



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