A woman travelling onboard an Air New Zealand flight alleged she was told by cabin crew that she was “showing too much skin”. Courtney Newbold was wearing a white vest top with lace detailing, with a pink crop top underneath.
Just moments later, at the top of the stairs about to enter the aircraft, she claimed another flight attendant slammed her outfit choice.
TThe passenger suggested the second crew member also asked her to put a “jersey” on.
Ms Newbold then put on the top she had borrowed from her fellow passenger.
Despite this, she told the New Zealand media that she was left feeling “very upset” by the situation.
“It was shocking to me that in 2021 someone was telling me I can’t wear what I was wearing,” she said.
Express.co.uk contacted Air New Zealand for insight into the situation.
General manager customer, Leeanne Langridge told Express.co.uk “It’s always our intention to put customers first and ensure those who travel with us feel welcome and have a comfortable journey, and we apologise that this was not Courtney’s experience this time around.
“In this instance, there has been a misunderstanding, but we will be taking this situation as a learning and will be reengaging with our customer-facing teams to ensure that this doesn’t happen again.”
Dress codes are commonplace with airlines, who often require passengers to be “properly clothed” before boarding.
In the past, airlines around the world have been reported to deny travel to passengers wearing garments with profanities on them.